Denny's Driveshafts - Payment, Shipping, Returns and Warranty Information

Order and Payment Information

Customers in the United States

Use the secure Denny's Driveshafts online shopping cart to place your order twenty-four hours a day, seven days a week!

MasterCard and Visa credit cards proudly accepted.

You can also checkout online and send your payment via United States Postal Money Order.

ADDITIONAL PAYMENT TERMS: Sorry we do not accept any other forms of payment and we do not ship COD. All New York State businesses that are purchasing from us “TAX EXEMPT” must provide us with a signed and properly filled out NY State Sales Tax Exempt form mailed to us and received by us BEFORE the purchase is shipped.  We will only ship to the address of the tax exempt business.

International Customers (Customers outside the United States)

Denny's Driveshafts ships worldwide every day, however at this time, the online shopping cart only supports orders from customers within the United States.

To place your order from outside the United States, please call Denny's Driveshafts at 1-800-955-1872.

Please call 1-716-875-6640 for questions or technical assistance.

Shipping Information

Online Shipping Quotes

The Denny's Driveshafts shopping cart will automatically estimate shipping costs and will present you with one or more shipping options at the time of checkout.

With one or more products in your shopping cart, you can also use the shipping calculator to estimate shipping before starting the checkout process.

Please note that every effort is made to provide accurate shipping estimates, however discrepancies may still occur. In the unlikely event that your actual shipping cost is significantly different than estimated at the time of checkout, Denny's Driveshafts will contact you.

 

 

SHIPMENTS

All orders are shipped FOB KENMORE, NEW YORK. We ship most orders by UPS.  Overseas shipments can be done with either UPS or BAX Global. 

 

CLAIMS

Damage claims must be made to the freight carrier and to Denny's Driveshafts no later than the first business day after receiving your order.  Under no circumstances are you to install or use any item that you feel is damaged in shipping or if it does not fit correctly.

Returns

No custom built driveshaft will be accepted for return.

Other merchandise requires previous arrangements with our shipping department. You MUST call and obtain a Return Goods Authorization number (RGA number) within 3 business days of receiving the merchandise.  We will not accept any returns without the RGA Number displayed on the outside of the box. 

We will not accept any returns on items that have been installed or used or if they show signs of abuse or rust.

All returns must be shipped prepaid. A 15% handling fee will be charged on any order that is returned.

We do not refund any shipping costs for any item regardless of shipping method.

Your refund will be credited to your credit card number used for the original purchase. 

If you had paid with a US Postal Money Order we will send the refund using the same.

Our shipping address can be found on the contact us page.

DISCLAIMER OF WARRANTY

No warranty express or implied applies to any part or service offered by DENNY'S DRIVESHAFT SERVICE INC. 

Buyer or user assumes all risks from the use of any item or service purchased or acquired. 

Buyer is advised to have a properly constructed driveshaft loop or loops installed prior to installing and using the driveshaft. We will however, replace the driveshaft or refund the full purchase price as described on the original invoice to the original owner if weld breakage or tube twisting or tube breakage occurs. Not to exceed the original advertised statement involving the description "If you ever twist our steel tubing or break our steel welds...we'll replace it FREE". 

In the event of any damage or breakage the entire driveshaft,  including any parts or pieces, must be shipped directly to Denny's for evaluation.  If a u-joint breaks and damages the entire unit the replacement of the drive shaft will be at the expense of the buyer.  We cannot be responsible for universal joint breakage due to the many circumstances that we have no control over.  Excessive joint angle, lack of maintenance or improper universal joint series due to the buyer understating the intended usage, or the addition of horsepower over and above that which the driveshaft was originally built for, improper installation, usage of driveshaft in another vehicle other than the one it was built for, to name a few examples.  We cannot be responsible for conditions that we have no control over. 

Driveshafts purchased from a vendors catalog, driveshafts purchased from a car builder or any source other than directly from Denny’s must be handled through the original seller. Please contact them directly.  If you purchase a used driveshaft from an online auction house or from a classified ad or swap meet be very careful to be sure the driveshaft is really a Denny’s Driveshaft.  If you know the original purchasers name we can verify its authenticity by calling us. The fact that the driveshaft has a sticker or label on it with our name on it does not mean it is one of our driveshafts. There has been a few cases in which our stickers have found their way onto a driveshaft that we did not build.